Frequently Asked Questions

Click on any of the links below to see a specific question, or scroll through to learn some basics about how MoGro works.

How do I get started?

Where and when are the pickups?

How much does it cost?

What's in a Food Club Box?

What is the Bonus Item?

How do I pay?

How do I order?

How many boxes can I order?

What if I don't have internet?

Does MoGro operate all year?

Where does the food come from?

Is the food organic?

Does MoGro still do mutton orders?

What is MoGro all about?

How can I help?





How do I get started?

You can sign up for MoGro by clicking "Sign In" or "Register" on our home page.  When you sign up, make sure to select a pickup location that works for you.  If there are no locations in your area, think about becoming a Food Champion for your community and getting a Food Club started!


Where and when are the pickup locations?

See
locations in our drop-down menus for maps.  All pickups are currently on Wednesday. 

City Location Hours Address / Phone
Albuquerque NDI Hiland Theater 3:00 - 6:00 4800 Central Ave SE, Albuquerque, NM, 87108
Albuquerque Mountain Mahogany Community School 3:00 - 5:00 5014 4th St. NW, Albuquerque, NM, 87107
East Mountains No Location - Call For Delivery Info Rebecca Cummings: (505) 203-9602
Jemez Pueblo Jemez Health Clinic - Call For Info 2:30 - 5:00 110 Sheep Springs Way, Jemez Pueblo, 87024,  Cornell Magdalena or Audrey Madalena: (575) 834-7207
Pojoaque NPHA (Northern Pueblo Housing Authority) 11:30 - 12:30 5 West Gutierrez, Suite 10, Santa Fe (Pojoaque), NM, 87506
Santa Ana Tamaya Wellness Center 4:00 - 6:00 2 Dove Rd, Santa Ana, NM, 87004
Santa Fe La Familia Alto Clinic 3:00 - 5:30 1035 Alto St, Santa Fe, NM, 87501
Santa Fe La Familia Southside Clinic 2:30 - 5:30 2145 Caja del Oro Grant Road, Santa Fe, NM, 87507
Sandia Sandia
Antonia Siow: (505) 550-4322
Santo Domingo Community Pickup - Call For Info
Electra Kennedy-Hall: (505) 216-8611

Santo Domingo

Kewa Health Clinic - Not Open to Public 2:30 - 5:00 85 W. NM 22, Kewa Pueblo, 87052



How much does it cost?

A basic MoGro Food Club Box is 20 dollars, which includes 8 organic produce items.  If you have EBT Benefits, the same box is 10 dollars, using our Two-For-One Healthy SNAP program.


What's in a Food Club Box?

To start with, our boxes have 8 organic produce items which change from week to week depending on a variety of factors like what's in season, what our farmers have an abundance of, and so on.  These items can be substituted out with other items in our inventory to suit your family's tastes.  You can also add "A La Carte" items, which are extra items that have their own charges beyond your basic box.


What is the Bonus Item?

The Bonus Item is a free item that MoGro puts in your cart when you order a regular Food Club Box.  This item is featured by MoGro for the week usually because it is local and in season.  The Bonus Item is made possible by grants and contributions from our partners so
 please enjoy this wonderful gift while we have it!


How do I pay?

When you sign up for the first time, select your payment method.  If you select EBT, make sure to select your pickup location that says "SNAP" next to it.  This will allow you to purchase items using our Two-For-One Healthy SNAP program.  Paying with EBT, cash, or check, you will need to pay each week on location when you get your Box.  If you pay with credit card, enter your credit card information on our secure website.  You don't need to bring your card with you to pickup and your card will be charged the day after your pickup day.


How do I order?

Please see "Ordering" in our drop-down menus f
or detailed steps.


How many boxes can I order?

As many as you want!  We want to encourage families and friends ordering for each other and pooling resources, so we don't limit the number of boxes.  If you order more than one box your first time, be sure to contact us so that we don't think it's a mistake.


What if I don't have internet?

Many customers who don't have a computer or wi-fi at home are still able to order through their cell phones, or can involve a family member or friend to help order. Remember, MoGro is a community effort!  We're all here to help each other.  If you do rely on someone else to order for you, please stay in good communication with them so that they know of any changes, especially if you need to cancel your order!  This helps you to avoid being charged for food you don't pick up and help us to keep food waste to a minimum. 


Does MoGro operate all year? Where does the food come from?

Yes, MoGro runs year-round! It's important to us that people have access to fresh, organic produce throughout the year.  During winter seasons more of our produce comes from places like California and Mexico, though we still source what we can locally.  During the summer, the majority of our food comes from local sources in New Mexico, Arizona, and Colorado.  In all seasons, we try to find a balance of local food and having a diversity of options for our members.


Is the food organic?

All of our produce is 100% certified organic.  Many of our other items are as well, just look for "organic" in the product description.  Most of our prepared foods, such as breads, sauces, cheeses, and pastas, are not organic, but are baked and prepared by local businesses.  Again, we try to find a balance of organic and local.


Does MoGro still do special orders for mutton?

Yes! we still have our great, local mutton connection.  We have both bone-in and boneless mutton.  You can add mutton to you weekly box, but only one order (5 pounds) per week.  If you need to order more than 5 pounds, please contact us.  Mutton comes only in 5 pound bags.  The more notice in advance you give us, the more likely we will be to have enough mutton.  If you need more than twenty pounds, we will have to place a special order which requires
at least three weeks notice.


What is MoGro all about?

If you want to learn more about MoGro's mission, staff, and partner organizations, please visit our "Community" menu.


How can I help?

One of the easiest and most helpful things you can do is Sponsor a Box For a Family in Need. MoGro can always use an extra hand too! If you would like to get more involved, please contact us.